Customer Satisfaction Survey - Red Hawk Fire & Security

Business Name:*

Address:

City:

State:

Zip Code:

Contact Name:*

Title:

Email:

Phone Number:

Question 1*

Please rate the ease of getting your service call scheduled

Question 2*

Please rate the extent to which the service date provided met the urgency of your service needs

Question 3*

Please rate the district in explaining the cost of service to you up front

Question 4*

Please rate the service technician’s ability to arrive at the scheduled date and time

Question 5*

Please rate the quality of the work performed by the service technician

Question 6*

Please rate the service technician’s ability to explain the services just completed and necessary documentation provided

Question 7*

Please rate the service technician’s ability to resolve your service issue during the first visit

Question 8*

Please rate the follow-up and rescheduling of service for issues not resolved or completed on the first visit

Question 9*

Please rate your satisfaction with the value of the services provided relative to the price you paid

Question 10*

Please rate your satisfaction with receiving a timely, accurate and clear invoice

Question 11*

Please rate your overall satisfaction with your service experience

Question 12*

How likely would it be for you to recommend Red Hawk to someone else?

Name

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